From Fragmentation to Connection: The Role of a Chat Service in Building Bridges Across Communities, Projects, and Tools.
If you are used to working in multiple development communities, you understand how challenging it can be to find your way around quickly. In order to be as effective as possible and contribute rapidly without getting stuck by too many formal communication mechanisms (such as ticketing), the role of informal communication becomes important.
This is just one example among many others. Let's reintegrate chat platforms into our processes as a central tool for the success of open-source projects.