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Building an in-house Eclipse support team

Session Type: 
Standard [35 minutes]
Speakers

For now 5 years, Ericsson has been providing its development teams with an in-house Eclipse support group whose mandate is to smoothen the distribution of Eclipse and help our 10,000 users with their day-to-day operations.
In this talk we reflect on both the whys and the hows of our team. For the whys, we explain the genesis of the team, its evolution, and the services offered today. For the hows, we give an overview of the challenges we met:
- Distributing Eclipse in shared environments (AFS and Windows TS)
- Managing preferences for a team
- Gathering information for diagnostic purpose
- Monitoring Eclipse usage
- Dealing with upstream problems

This talk will conclude with the pros and cons of this sort of service and discuss how we see the role of the team evolve.

Schedule info

Time slot: 
27 March 13:30 - 14:05
Room: 
Federal
Status: 
Accepted

Audience

Track: 
Community
Experience level: 
Beginner

Slides

The slides will be available in a couple weeks. I need to put them through some approval process and confirm the pedigree of some graphics.

Is there a place I can download the slides?

Very nice talk with interesting solution. I wonder if there's a place to download the slides since I'm trying to share more details within my team about this session. Or you may send me mail with the slides. Thanks in advance!

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